Inside The Door Of Vortex Innerspace Products - Page2
Careful Custom Shipping
Orders for the company's products average more that 100 per day. Considering this volume of business it is remarkable that the Vortex people still give such individual, small-town attention to every part that passes through the assembly line and every parcel that passes out of the shipping department. In our fast-paced and quantity-oriented business world of today, this is a fact they can be proud of.
The majority of freight is shipped by local common carriers. Small orders are shipped daily by UPS and Parcel Post. Each order is recorded on the day it comes in and then logged again when it is shipped out, so any questions concerning order arrival or shipping date can be answered quickly.
The Diatom Filter powder is also packaged at the Vortex plant. Incoming shipments of the powder are stored in separate building from the assembly and warehouse building. The Diatom powder is measured in starter kits for the Diatom filter and also packaged in one and five pound boxes for purchase.
They Service What They Sell
Because of the individual attention given to each part assembled at the Vortex factory, there are usually few complaints. But if any problems do arise, the company honors its six-month warranty given on all products.When there is any type of trouble with the filter or the motor, the company wants to build on its outstanding reputation and record for fast and reliable service.
When a product comes back it is logged and then taken to the repair
department. Once the problem has been found, the repair person fills out a repair form that is sent back to the customer. It states the problem and an estimate of the cost of the repair.
Repeat Orders Tell The Story
When distributors and retail dealers receive their cases of the Diatom Filters, they may not be aware of the time and care given to each individual unit. But satisfied Vortex customers prove all the time spent on detail is well worth the effort. There are hundreds of thousands of Vortex products in use around the world, helping aquarium hobbyists to achieve success.
High-quality products assembled by experts and packed, shipped and serviced with care by careful people is the winning combination that makes for a successful operation. Vortex Innerspace Products seems to have found that perfect combination.